Title:General Manager, Deck Tech Classification:Exempt Reports to:Executive Date:11/18/2022 Summary/Objective PWS Environmental, Inc. is tasking a General Manager to organize and oversee the daily operations of our Deck Tech business unit. Deck Tech (http://www.decktechinc.com/) is the largest wood restoration company in the Midwest with over 20 years of robust experience and expertise servicing both residential and commercial customers. We have proprietary, industry-leading products, are in the process of rolling out a new ERP system, and we have the team and company capabilities to grow significantly in the years ahead, expanding into new services and markets. In this General Manager role, you will be the one to ensure that our business is well-coordinated and productive by managing its processesand leading its people.The area of responsibility for this role is wide and requires thorough learning and knowledge of company processes and systems and excellent execution. The ideal candidatemust be multi-faceted and able to plan and coordinate a varietyof operational activitiessimultaneously. This role requires a proven leader who can discover and employ the most effective and efficient ways to run the business, which spans People, Process, Technology, Marketing and Financial components.You must be able to deliver exceptional customer service and innovate and strategically plan to ensure long-term success and sustainability. A key goal is to develop the team andimprove/optimize operations while laying the groundwork for growth and expansion. Essential Functions • Leads the business unitto accomplish targeted strategic and financial goals. • Works closely with the rest of the Executive team to make decisions for operational activities and changes. • Develops, coachesand motivates team members, clearly communicating the vision and expectations. • Establishes quantitative and qualitative metrics, guidelinesand standards by which the company’s efficiency and effectiveness can be measured; identifies opportunities for improvement and evaluatesoverall performance. • Reviews, analyzes and improves business policies and processes to optimize day-to-day operations. • Plans and monitors the daily running of all aspects of the business to ensure smooth execution and progress. • Helps develop and implement a detailed Quality & Safety Plan encompassing all aspects of the operation. • Plans, directs, controls, implements, evaluates, monitors and forecasts budgets and costs of each division to achieve financial objectives. Reviews financial information and adjusts operational forecasts to achieve goals. • Communicates and explains new directives and policies/processes to team members and addresses concerns. • Improves customer service, support and satisfaction through policy and procedural changes. • Projects a positive image of the organization to employees, customers, vendors/partners and thecommunity. • Manages procurement processes and coordinates material and resource purchasing and allocation. • Manages relationships and agreements with external partners/vendors and assists with Marketing strategy. • Ensures that the company complies with all applicable laws and safety, quality and environmental guidelines.
